We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information about your online transaction(s) so that you have a complete understanding of the whole process. It’s important to us that your online shopping experience is a good one, so please spend a few minutes and read on as you will need to accept our T’s & C’s every time you make a purchase. Any reference to ‘you’ in this document means you the purchaser and any reference to ‘us’ means us the supplier. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
If you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products you have ordered. You’ll then receive an email headed ‘Order Acknowledgement’ recognising receipt of your order. We will then send a further email headed ‘Order Confirmation’. If we have to cancel all or part of your order for any reason, we will email you to let you know.
If you have placed an order by telephone and you don’t have an email address, we’ll give you the Order Reference Number over the phone and post you a copy of your receipt.
Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.
Prices and payments
Our prices are in EUR. The total cost of your order will be the price of the products you order and the delivery charge. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.
When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.
Goods will usually be dispatched and delivered within three business days of you placing your order. All goods must be signed for by the person that placed the order. Special deliveries, at an additional cost, can be arranged upon telephone request.
Missing, damaged or incorrect orders
We do all we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all of your products at once please call us. In the unlikely event that the product is faulty, please follow the instructions in the delivery documents and/or call us.
If the product is damaged when it arrives, please call us within 48 hours.
Returns/cancellations and after sales policy
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened, unused and in its original packaging. This option is available for 14 days after delivery.
Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. Blades must still be sealed in their original shrink wrap packaging.
So to refund/cancel your purchase:
Fill out our returns form here.
Once we have received the goods back from you, we will give you a refund for the cost of the product.
Refunds are usually processed & paid within 14 working days of receiving the goods back to our warehouse.
We cannot refund/cancel your purchase:
If you return your product without proof of purchase.
If the product you have purchased is personalised or made to order (for example all the Supra vacuums are made to order).
We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault.
For a refund or exchange, the product must be in otherwise ”as new” condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
*Often repairs will be carried out by the manufacturers’ own repair agents with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair centre when you call us, please be assured this is only in the best interest to get you up and running again. If you’re not happy with their service we urge you to let us know.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.
You will indemnify and keep us indemnified, and our servants and agents against all costs, damages, expenses, penalties, losses and other liabilities whatsoever, including, but without prejudice to the generality of the foregoing, liability for personal injury and death, damage to property and consequential losses, incurred as a result of or arising from:
(a) the use of the goods by you or anyone using the goods supplied to you or
(b) the manufacture, distribution, sale, supply of any products or services which incorporate any goods supplied by us.
Except in the case of death or personal injury caused by the our negligence, our liability under or in connection with this agreement whether arising in contact, tort, negligence, breach of statutory duty or otherwise, shall not exceed the value of the goods (excluding Value Added Tax) supplied under this agreement.
We shall not be liable to you in contract, tort, negligence, breach of statutory duty or otherwise for any loss, damage, costs or expenses of any nature whatsoever incurred or suffered by you of an indirect or consequential nature including without limitation any economic loss or other loss of turnover, profits, business or goodwill.
Under the Waste Electrical and Electronic Equipment (WEEE) Regulations, you accept the responsibility for the recovery and environmentally sound treatment and disposal for all electronic goods purchased from us.
We, our Group of companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by European law and are subject to the non-exclusive jurisdiction of the European courts. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Private Policy.
Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover this website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.
DustArrest is a trading division of Beacon Group International BV, Transportbaan 25, 9672 BJ Winschoten, Netherlands, Registered in The Netherlands, KVK Nr. 76141063